سياسة الاسترداد

Returns & Refund Policy

You may request a return within 14 days of receiving your order. Items must be unopened, in their original sealed packaging, in the same condition you received them, and complete with all accessories, manuals and free gifts.

The customer is responsible for return shipping costs. Approved refunds are issued to the original payment method within 7–14 business days.

Final sale (not returnable): opened products, damaged packaging, missing accessories, items showing signs of use, memory cards once opened, software and gift cards.

If a product arrives faulty or damaged, contact us within 24 hours of delivery. Faulty items are handled as a warranty claim through the manufacturer's authorised service centre in Egypt, not as a return, and return shipping in that case is on us.

To start a return or report a fault, email info@adelaar.store or message us on WhatsApp at +20 111 119 6330 with your order number.